Frequently Asked Questions

We always try to maintain a flexible relationship with our customers, so, our policy are friendly, we have 30-days money-back guarantee. Within this threshold, a costumer is eligible for a full refund, and exchange of item. This guideline, however, does not apply to your own customized design

Our website's sizing chart includes Chest sizing, Waist Size, Height, and Weight. However, there is an option called "Custom-Size" that allows you to request that we make a costume in any size you choose. You may be able to remark your proper size when looking at, or you may email us at info@ultimateleather.co.uk with the dimensions. 

Our shipping time is 3 to 6 working days. However, it is dependent on which courier service is available in your city. Our business partners include DHL, TNT, and others. Late delivery are sometimes caused by unforeseen situations, however this is not usual. When the transportation arrives, the parcel will reach at your home in no less than three days.

Visit the track arrange page to know the subtle elements. The following page connection can direct you properly when your request will be precisely dispatched. Still if you don't get a satisfactory follow up, contact us at info@ultimateleather.co.uk. 

We are open about the exchanges in case of wrong and faulty product delivery, we resolve the issue at the first step of the complaint, you can send us an email immediately at info@ultimateleather.co.uk by attaching:

The order number, product name and number, stating the fault. We are responsible for contacting you as soon as possible and replacing your order with the correct one. 

The following are some of the most typical causes of payment errors:

• When paying via PayPal, always ensure that funds are available
• The correct billing address and phone number
• Check your credit card limit
• Correct Credit and Debit card numbers
• Card expiration date and correct CVV code