Terms & Conditions
Ultimate Leathers makes sure the security of the client's data; we do not allow our team members to disclose private information of our customers to the outsider or the other entities that are not part of the concerned department.
We follow the strict policies that customer agrees before making the payments through our website. But Ultimate Leather holds the right to change policies any time without prior notice as per company requirements, so keep updated yourself and read all rules and regulations before making orders and payments.
The customer holds the 30 days money-back guarantee, subject to change, following the returning product's condition.
Returns and exchanges will entertain under the following conditions:
- If the customer receives a defective product.
- If Ultimate Leather delivers the wrong order.
- Only unused and unworn item is allowed for refund and exchange.
- Take care of tags and bags if a refund and exchange are required; the detached position is unacceptable.
- Custom build products will not be acceptable for return and exchange.
The cost of shipping would not be refunded in case of mind change or wrong size selection or shipping cost would have to be paid by the buyer which is between £25 to £50 according to the location of the buyer in the world even if they shipping is free for the item
We have a team of IT experts who take care of the website entirely and regularly check the status of viruses and bugs. But in case of theft and malfunction of software and hardware, Ultimate Leather will not be responsible for the uncertain situations.
The rules and regulations are followed at Ultimate Leather compiled as per United Kingdom laws and jurisdiction. Our online store and buyer both are liable to follow them.
Consumer satisfaction is our top-most priority, in case of any complaint, our customer care department will deal with that.
We use proper channels to act upon proposed action as we respect the customer feedback and suggestions. The information we have regarding them is used to bring positive change or improvement in different services.
We always make our presence possible around our customers; they can contact us any time via email and chat. If still, have some queries? Feel free to contact us anytime!